We have received final confirmation that the issue has been resolved. Our monitoring provides evidence that system performance has been stable again since approximately 16:00 CET.
Posted Apr 01, 2025 - 19:12 CEST
Monitoring
While we are actively monitoring the issue, we have observed that the situation has been stabilizing. We are awaiting final confirmation from the external provider.
Posted Apr 01, 2025 - 17:08 CEST
Update
Update: The root cause of this issue lies with a third-party service provider that we rely on. Due to disruptions on their end, requests are either failing or experiencing degraded performance. We are in close contact with the provider to restore normal operations.
Posted Apr 01, 2025 - 11:57 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 01, 2025 - 11:51 CEST
This incident affected: Certified Document Archiving Solution.